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Download Your S9 And Air10 CPAP Machine SD Card Data

Overview

If you have a CPAP device that no longer transmits data, or does not have a modem follow these instructions to send your sleep data to your DME provider.

For compliance, your DME provider needs to have access to your sleep data. You will be responsible to get this data over to your DME via email.

Download ResMed Data Instructions

S9 and Air10 SD card location image

Download ResMed Data Instructions

  1. Insert the SD card into the SD reader.
  2. Open email client (e.g. Outlook, Gmail, Apple Mail).
  3. Start a new email and click on the attach files icon to locate the SD card from the list on the left-hand side (may be named “RESMED”).
  4. Select and attach the following files:
    1. Identification.crc
    2. Identification.tgt
    3. STR.edf STR.crc (S9 only)
  5. Send an email to the desired recipient (For Binson's  customers send to download@binsons.com).

Need A New SD Card?

If you need a new SD card, please contact your DME supplier (download@binsons.com) or ResMed technical care (TechnicalCare@resmed.com). They will provide a replacement at no cost to you.

Need Assistance Troubleshooting?

ResMed’s technical support team can help troubleshoot connectivity issues with the serial number for your device(s). You can then contact them at TechnicalCare@resmed.com or call 1-800-424-0737 with that information and they will be able to determine if it is part of the 3G issue. If so, they will work with you further to resolve the issue.

The first thing they will ask is “did you unplug and plug your device in to power cycle the device to see if it will connect?” It is important for them to know if this has been done already in order for them to streamline their process.

To streamline things even further please include this information when sending in a request for help from our team.

Conclusion

That's all there is to it. We hope this guide was helpful for you! If you have any questions about your CPAP data or how to view it, please contact us.

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