CPAP Patient Resource Center
Your complete guide to starting therapy, staying compliant, and reordering your essential supplies. We're here to help you succeed!
Your First 90 Days: The Path to Success
Your journey begins here. Completing these three steps in your first 90 days is critical for your health and for ensuring your insurance coverage continues.
Step 1: Track Your Nightly Therapy
Use the MyAir™ App to monitor your usage. Your goal is to use your device for at least 4 hours every night. This data helps us and your doctor see how well your therapy is working.
MyAir™ for iPhone
MyAir™ for Android
Step 2: Schedule Your Doctor Follow-Up
A face-to-face follow-up visit with your prescribing doctor is required by insurance to show you are using and benefiting from therapy. This appointment must happen between day 31 and day 90 of your setup.
Step 3: Send Us Your Doctor's Notes
After your visit, ask the doctor's office for a copy of your "visit notes" or "progress report." Emailing a clear photo or PDF of these notes to our Compliance Team completes the process.
Compliance Team Email: cpapsuccess@binsons.com
What's Next? Reordering Your Supplies
To get the full benefit of therapy, your supplies (mask, cushion, tubing, filters) must be replaced regularly. Medical-grade materials break down over time, which can affect your mask's seal and comfort. You will be contacted automatically when you are eligible for new supplies.
The Easiest Way to Reorder: My Sleep Coach App
This app is designed specifically for placing your supply orders in real-time. You can verify your information and confirm your order in seconds.
My Sleep Coach for iPhone
My Sleep Coach for Android
Other Ways to Reorder
- Patient Portal: Visit www.papresupply.com to log in and manage your account.
- Text Message: You may receive a text with a secure link to your account. Save our number (888-246-7705) in your phone!
- Email: Look for an email from supplies@papresupply.com when it's time to reorder.
- Phone: You can always call our team of Sleep Coaches to place an order.
Resupply Program Contact: 888-246-7705
Frequently Asked Questions
What's the difference between the MyAir app and the My Sleep Coach app?
It's a great question! MyAir is for tracking your nightly therapy data (usage hours, mask seal, etc.). My Sleep Coach is for reordering your physical supplies (masks, tubing, etc.) when you are eligible.
Why is the 31-90 day follow-up so important?
Insurance companies require proof that the therapy is being used and is effective before they will provide long-term coverage for the device. This doctor's visit serves as that proof. It's a mandatory step for coverage.
What if my mask is uncomfortable or leaking?
Do not wait! Contact our Compliance Team immediately at cpapsuccess@binsons.com. Comfort is the key to success. Trying to "tough it out" can make it harder to meet your usage goals. We are here to help you find the right fit and troubleshoot any issues.
How often will I get new supplies?
Replacement schedules are determined by your insurance plan, but typically you are eligible for new cushions, pillows, and filters more frequently than a full mask or tubing. Our resupply program will automatically track your eligibility and contact you when it's time.